Privacy Policy – SNOOZY

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🛡️ Privacy Policy – SNOOZY

This Privacy Policy describes how snoozyplanet.com (“the Site,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our online store.

📩 Contact

If you have any questions about this policy, need more information about our privacy practices, or wish to file a complaint, please contact us at:
👉 hello@snoozyplanet.com

🔍 Collection of Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and data necessary to process your orders.
We may also collect additional information if you contact our customer support.

“Personal information” refers to any data that can identify an individual.

1️⃣ Device Information

Purpose: To display the website correctly and analyze usage to improve your experience.
Source: Collected automatically through cookies, log files, web beacons, pixels, or similar technologies.
Partners: This data may be shared with our service provider, Shopify.
Collected data: Browser version, IP address, time zone, cookies, pages or products viewed, search terms, and site interactions.

2️⃣ Order Information

Purpose: To fulfill your order, process payments, ensure delivery, issue invoices, communicate with you, and detect potential fraud.
Source: Collected directly from you.
Partners: Shopify, payment processors, shipping and logistics partners.
Collected data: Name, billing and shipping addresses, payment information (including credit card details), email, and phone number.

3️⃣ Customer Support

Purpose: To assist you and respond to your inquiries.
Source: Information you provide when communicating with our team.
Partners: Customer support service providers.
Collected data: Name, email, order number, and other details relevant to your request.

🚫 Minors

This Site is not intended for individuals under the age of 16.
We do not knowingly collect personal information from minors.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us at hello@snoozyplanet.com to request its deletion.

🤝 Sharing Personal Information

We share your personal information with trusted service providers to deliver our products and fulfill our contractual obligations.

Our store is powered by Shopify:
👉 https://www.shopify.com/legal/privacy

We may also disclose your data to comply with laws, respond to lawful requests (such as subpoenas or court orders), or protect our rights.

🎯 Targeted Advertising

We use your data to provide personalized offers that may interest you.
Examples include:

👉 You can opt out of targeted advertising here:

  • Facebook Settings

  • Google Settings

  • Bing Settings

🛍️ Use of Your Information

We use your data to:

  • Provide our products and services

  • Manage payments and shipping

  • Communicate about your orders

  • Inform you about new products, promotions, and special offers

⚖️ Legal Basis (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we process your information under the following legal bases:

  • Your consent

  • The performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests, provided they do not override your fundamental rights

📦 Data Retention

We retain your personal data for as long as necessary to process your orders or comply with legal obligations, unless you request deletion.

🤖 Automated Decision-Making

We do not use fully automated decisions that have legal or significant effects on you.
However, Shopify applies certain automated filters to prevent fraud (e.g., temporary blocking of suspicious IPs or credit cards).

💰 Sale of Personal Data

Snoozy does not sell personal data to third parties, in accordance with the California Consumer Privacy Act (CCPA).

🧾 Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Request data portability to another service

📧 To exercise these rights, contact us at hello@snoozyplanet.com

Your data may be processed or stored abroad (e.g., in Canada or the U.S. via Shopify).
More info: Shopify GDPR Whitepaper

🍪 Cookies

Cookies are small files stored on your device to improve your browsing experience.
They help to:

  • Remember your preferences (language, cart, region)

  • Analyze site traffic

  • Personalize ads and offers

🚫 Do Not Track Signal

We do not alter our data collection practices when receiving a “Do Not Track” signal, as no consistent standard has yet been established.

🔄 Policy Updates

We may update this Privacy Policy to reflect legal, technical, or operational changes.
The latest version will always be available at snoozyplanet.com.

📞 Complaints

For complaints, please contact us at:
📧 hello@snoozyplanet.com

If you believe your complaint has not been handled properly, you may contact your local data protection authority.
Example: https://ico.org.uk/make-a-complaint/